Study information

Supply Chain Quality Management - 2023 entry

MODULE TITLESupply Chain Quality Management CREDIT VALUE15
MODULE CODEENGM033 MODULE CONVENERDr Shuya Zhong (Coordinator)
DURATION: TERM 1 2 3
DURATION: WEEKS 0 10 0
Number of Students Taking Module (anticipated) 100
DESCRIPTION - summary of the module content

The total quality management philosophies is as an integral part within operations and supply chain management. It emphasises on continually improving operations within a supply chain framework by integrating total quality concepts and improvement techniques (i.e., selecting a supplier or locating a facility by taking into account quality/ risk criteria or designing logistics/ supplier chain service by applying Quality Function Deployment methodology). You will  also learn  the role of service quality in a supply chain network to deliver customer-driven excellence within an organisation as well as new challenges and the future of managing quality in a supply chain network. This module encompasses supplier selection and facility location selection in a supply chain network, incorporating JIT quality philosophy to contiously improve logistics chain service, the importance of digital technologies (software-based approaches) to measure customer satisfaction, total quality management applications for a resilient supply chain, among others.

AIMS - intentions of the module
The aim of this module is  to systematically deliver comprehensive features and functions of total quality management principles within operations and supply chain management framework. The role of quality is emphasised to provide strategic solutions to tackle operational supply chain challenges not only in manufacturing sectors but also in service business organisations. Upon completing the module, you will be equipped with analytical skills to design and deploy total quality strategies to deal with quality challenges for improving supply chain performances. 
 
You will also acquire managerial skills to develop guidelines, goals, and systematic effective quality management procedures in a supply chain network, should you seek managerial positions in the future. 
 
INTENDED LEARNING OUTCOMES (ILOs) (see assessment section below for how ILOs will be assessed)

On successful completion of this module you should be able to:

Module Specific Skills and Knowledge

1. Understand the quality management principles and methodologies to underpin supply chain management.
2. Apply the relevant methods, tools and problem-solving skills effectively in the analysis and solution of different supply chain quality management problems.
3. Evaluate the quality performance of supply chain management framework from multiple dimensions.
4. Demonstrate the ability to generate proper design for supply chain quality management to fulfil needs.
5. Understand the limitations and the knowledge required for continuous improvement of a certain/designed supply chain quality management method.
 
Module Specific Skills and Knowledge: SM1m, SM1fl, SM2m, SM5m, SM6m, SM3fl, EA2m, EA5m, EA2fl, EA6m, EA3fl, D1m, D4m, D8m, D3fl, EP1m, EP7m

 

Discipline Specific Skills and Knowledge

6. Understand the economic and social impacts of the supply chain quality management.
7. Understand the synergies and effects of multiple supply chain quality management methods.
 

Personal and Key Transferable / Employment Skills and Knowledge

8. Enhance analytical, critical thinking, self-learning, and problem-solving skills.
9. Exercise team-working skills.
 
 
 

 

SYLLABUS PLAN - summary of the structure and academic content of the module
− The concept of supply chain quality management
− Measuring customer satisfaction in a supply chain framework
− Supplier selection within supply chain quality management framework
− Facility location selection in a supply chain quality management
− Integrating lean and JIT quality philosophy in a supply chain management perspective
− Designing logistics/supplier chain service quality 
− Quality and digital technologies in a supply chain network
− Maintenance policy and reliability in logistics and distribution management
− Managing quality in a supply chain inventory management 
− Quality of after-sale service in a closed-loop supply chain context 
− Total quality management in a resilient supply chain environment
LEARNING AND TEACHING
LEARNING ACTIVITIES AND TEACHING METHODS (given in hours of study time)
Scheduled Learning & Teaching Activities 20 Guided Independent Study 130 Placement / Study Abroad 0
DETAILS OF LEARNING ACTIVITIES AND TEACHING METHODS
Category Hours of study time Description
Scheduled learning and teaching activities 20 Lectures/Tutorials
Guided independent study 130 Guided independent study; assessment preparation

 

ASSESSMENT
FORMATIVE ASSESSMENT - for feedback and development purposes; does not count towards module grade

None

SUMMATIVE ASSESSMENT (% of credit)
Coursework 30 Written Exams 70 Practical Exams 0
DETAILS OF SUMMATIVE ASSESSMENT
Form of Assessment % of Credit Size of Assessment (e.g. duration/length) ILOs Assessed Feedback Method
Written exam – closed book 70 2 hours - Summer Exam 1, 2, 3, 4, 5, 8 Exam Mark
Coursework - group work 30 1.5 Hours 1, 2, 3, 4, 6, 7, 9 Answer displayed in class and comment given in class

 

DETAILS OF RE-ASSESSMENT (where required by referral or deferral)
Original Form of Assessment Form of Re-assessment ILOs Re-assessed Time Scale for Re-assessment
All above Written Exam (100% - 2 hours) All August Ref/Def Period

 

RE-ASSESSMENT NOTES
Reassessment will be by a single written exam only worth 100% of the module. For deferred candidates, the mark will be uncapped. For referred candidates, the mark will be capped at 50%
RESOURCES
INDICATIVE LEARNING RESOURCES - The following list is offered as an indication of the type & level of
information that you are expected to consult. Further guidance will be provided by the Module Convener

Basic reading:

 

ELE:

 

Web based and Electronic Resources:

 

Other Resources:

 

Reading list for this module:

Type Author Title Edition Publisher Year ISBN
Set Evans, J. and Lindsay, W., Managing for Quality and Performance Excellence 11th Edition Cengage Learning, Inc. 2020 0357442032
Set Evans, J. and Collier, D. Operations and Supply Chain Management 2nd Edition Cengage Learning, Inc. 2020 035713169X
Set Foster, S T Managing quality: Integrating the supply chain, Global Edition 6th Pearson 2017
Set Foster, S.T., Sampson, S.E. Managing Supply Chain and Operations Pearson Education Limited. 2019 9813108797
Set Goetsch, G.L. & Davies, S.B. Quality Management for Organizational Excellence Introduction to Total Quality 8th Pearson 2016 978-0133791853
Set Defeo, J.A Juran's Quality Handbook: The Complete Guide to Performance Excellence Seventh Edition McGraw-Hill Education 2017 9781259643613
Set Montgomery, D.C., Jennings, C.L. and Pfund, M.E. Managing controlling and improving quality New Jersey, John Wiley & Sons, Inc. 2011 9780471697916
CREDIT VALUE 15 ECTS VALUE 7.5
PRE-REQUISITE MODULES None
CO-REQUISITE MODULES None
NQF LEVEL (FHEQ) 7 AVAILABLE AS DISTANCE LEARNING No
ORIGIN DATE Monday 7th March 2022 LAST REVISION DATE Thursday 26th January 2023
KEY WORDS SEARCH Total Quality management, supply chain quality management, lean and JIT, quality service, supply chain operations

Please note that all modules are subject to change, please get in touch if you have any questions about this module.